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Frequently Asked Questions

Please select your question below

FAQ

Repair

I have a warning light on my dashboard, what do I do?

You should check your vehicle handbook immediately to identify what the light refers to and give us a call. We can offer advice there and then – no matter what the fault. At Regent Autos we specialise in engine management related faults.

I have a problem with my car, what should I do?

You should call us as soon as possible. We will give you advice and guidance there and then depending on the symptoms. It is our experience that a problem left unchecked can result in further damage.

My can won't start or will not drive, what do I do?

Call us, we offer a local tow in service or if needed can arrange a recovery of your vehicle to us.

Do you repair Diesel and Petrol cars?

Yes, no matter what the fault we can help, we have extensive range of specialist diagnostic equipment for both Diesel and Petrol vehicles.

I need a new tyres & my tracking set as well as my Air-Con fixed, Can you help me?

Yes. Regent Autos are a one stop shop for all your motoring needs. No Matter what your fault, we can help. We carry a large range of parts & tyres in stock. As well as having the latest equipment to service your vehicle.

My car has broken down can you help?

Yes, call us and let us know the problem. we can offer a local tow in service if needed or should you need a recovery we can arrange it for you.

I have put the wrong fuel in my car, what should I do?

Don’t start the Engine and call us. We can arrange to get your car recovered to us for the fuel to be drained. If you have already started the engine, stop as soon as possible as damage may occur and call us.

MOT

What happens if my vehicle fails?

If your vehicle fails we will explain why and show you the areas causing any problems. We can also fix the problems, usually straight after the MOT once we have your approval.

My car tax has expired. Can I still drive it to the garage?

Yes. You are legally allowed to drive your car to a MOT station if you have made a prior booking.

My vehicle has failed its MOT somewhere else; can I get you to do the repairs?

Yes we can repair your vehicle and carry out MOT test if required.

My MOT has not expired but is it possible to get it done early?

Yes, you can have your vehicle MOT carried out 30 days in advance of the date of expiry. Should your car pass this would mean you have 13 months of MOT. We would always advise to get your MOT done before its date of expiry.

What aspects of the vehicle are tested during an MOT?

The Ministry Of Transport set the “MOT” test procedure. A MOT is a basic test, It is not a service and no parts are changed on your vehicle during a MOT test. The items tested during an MOT include: Driving controls, exterior, lights, brake performance and exhaust emissions.

I need to Tax my car but my MOT has expired?

Dont worry simply call us, explain your MOT has ran out, we book your vehicle in and test it as soon as possible. Once passed the system is updated and you will be able to tax your car straight away.

I need a Class 7 MOT test, Can you do it?

Yes. We Can Test Class 7 Vehicles as well as Class 4. Just call to book.

Is a MOT test the same as a service?

NO, A MOT test is a very different to a service, Do Not mix the two up. A MOT is a very basic test carried out to your Vehicle Annually and which is required by Law. No parts are changed or adjustments made to your vehicle on a MOT test.

Do I need to get my car serviced when my MOT test is due?

NO, However Regent Autos offers combined Service & MOT deals, which would save you money. Please check out our “Pricing” section of website for further details.

If my vehicle fails its MOT test can I still drive it?

NO. Once a MOT test has been carried out and a Failure is issued to you. You can not drive it until it has been fixed and a MOT Pass certificate has been issued.

Service

Can I get my vehicle serviced by you without it affecting or voiding my manufacturers warranty?

YES, 2003 legislation now states servicing for any make of vehicle can be carried out by any independent garage and your warranty will not be affected.

How do I get discount on servicing?

Regent Autos website is kept up to date with any current offers. You can also check to see if your company has a corporate partnership with Regent Autos, if so this would give you 10% discount and other special deals.

When do I get my vehicle serviced?

We advise 1 year or 10,000 miles as a guide. However you should consult you vehicle Handbook as all manufacturers differ.

Do you service all makes and models of cars?

Yes. We can service all makes and models of cars. Please call us if you have an unusual or foreign make.

Do you service and repair vans?

Yes. Here at Regent Autos we are equipped to deal with all small commercial vehicles no matter what the fault.

What type, size or kind of service do I need?

If you are unsure of your vehicles service history, we would always recommend a Major service. We advise to alternate each year between interim and major services. Regent Autos offers three service options, Lubrication, Interim and Major services. You can read more about these under “Pricing” header.

Can you tailor a service to my car?

Yes, should you require a service other than a Regent Autos standard service plan, just call us for price of what you want?

Do I need to Service my car if I have had a MOT test?

YES. A service is a comprehensive check of your vehicle. Unlike a MOT test your wheel are removed and your brakes are fully checked & serviced. Parts are replaced Ie: Oil & Oil Filter, Spark Plugs. Air, fuel and Pollen Filters. There are also many checks and adjustments made on a service which are NOT part of a MOT. Ie: Brake fluid boiling point, Antifreeze strength & battery condition.

Can I get my car serviced at the same time as my MOT test?

Yes: This is good way to save yourself time and money. Regent Autos offer fixed priced service & MOT test deals, meaning you pay as little as £10 for your MOT. Even if your Service & MOT dates are not the same. You can aline them by getting your service or MOT early.

Warranties

I have a fault with my car and have a after market warranty, Can I get it fixed at Regent Autos?

We have accounts with the AA & Rac warranty companies, so we can deal with claims on your behalf and carry out any repairs needed.

My car is still under manufacturers warranty, Can I get it serviced or repaired at Regent Autos?

Yes, Regent Autos is a Limted & VAT registered company, which means we can legally service and maintain any vehicle still under manufactures warranty, and your warranty will remain in force.

I have a AA breakdown Repair warranty (BRC). Can you deal with this?

Yes. As a accredited AA Garage we are able to deal with your warranty and claim on your behalf, this simply leaves you with your £35 excess to pay for all claims under £500

Complaints

What do I do if I'm not happy that my complaint has been dealt with to my satisfaction?

If you have discussed your complaint with us and you’re not happy with the outcome then you can submit the details of your complaint to Motor Codes by clicking on this link or by calling them on 0843 910 9000.
Regent Autos subscribe to the Motor Industry Code of Practice for Service and Repair. Motor Codes can provide an Alternative Dispute Resolution service, details above.
Motor Codes
www.motorcodes.co.uk
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